Introduction

The corporate object of MG HOTELS S.A. is to provide services in the field of hospitality and short-term property rental.

Within the framework of its activities, MG HOTELS S.A. is required to collect a certain amount of data about you, more specifically to initiate and pursue an efficient and quality business relationship.

Therefore, in accordance with article 13 of the Regulation (EU) 2016/679 on the protection of personal data (GDPR), MG HOTELS S.A. wishes to provide you with the relevant information to define, in a clear and detailed way, the processing of the collected personal data.

What types of data are covered ?

MG HOTELS S.A. will collect more specifically the following personal data:

• Contact information of one or more contact persons (e-mail, phone, mobile phone, etc.) ;
• Copy of identity documents and other data that may be necessary to provide the services agreed with the client.

What are the purposes of data processing ?

Data collected by MG HOTELS S.A. will be used for the following purposes :

• offer services that fall within its competence and are in compliance with its corporate object;
• built an up-to-date « client » file ;
• manage business contacts ;
• ensure follow-up of provided  services ;
• guarantee the management of possible disputes.

In addition, the collected e-mail address and the mobile phone numbers may also be used, prior to your consent, to communicate information about the activities of MG HOTELS S.A. (events, news, etc.).

To whom can your data be communicated ?

As part of its services MG HOTELS S.A. may be required to transmit some of your personal data :

• To its subcontractors if their assistance is necessary to provide the requested services. They may moreover only use the transmitted data to provide the agreed services. MG HOTELS S.A. undertakes that its subcontractors also provide a high level of security with regard to such data ;
• to any national authority pursuant to a legal obligation ;
• to any judicial authority within the frame of a judicial action.

With your consent, your e-mail address and your phone number can be communicated to some partners in order to meet, if applicable, your needs in the most adequate way.

What are the guarantees for your data if transferred outside the European Union ?

In order to best meet your needs, no personal data may be transferred outside the European Union.

For how long will we keep your data ?

The collected data will be kept for the time required to comply with the above purposes and at most for five years after the end of the contractual or pre-contractual relationship.

What security is provided for your data ?

MG HOTELS S.A. warrants a high level of data security in particular by duplicating on its servers data you provided.

Furthermore, only employees having the necessary qualifications for the perfect performance of the required services are entitled to have access to your personal data and are also subject to a contractual obligation of strict confidentiality.

What rights do you have ?

The Regulation (EU) 2016/679 on the protection of personal data (GDPR) grants you several prerogatives. MG HOTELS S.A. undertakes to strictly comply with the following :

Withdrawal

When your consent is requested to collect and process personal data, you have the right to withdraw this consent at any time.

Access, rectification, restriction, deletion

You can request access to your personal data, as well as the rectification, restriction and deletion of such data.

Opposition

In compliance with the conditions provided by the European Regulation (GDPR), you have the possibility to be opposed to the processing of your personal data.

How can you exercise your rights ?

You can exercise your rights simply by sending an e-mail to info@mghotels.lu.

Complaint with the competent supervisory authority

In case of non-compliance with the above regulation (GDPR), you can lodge a complaint with the following competent authority:

Supervisory authority

Commission nationale pour la protection des données (CNPD)
1, avenue du Rock’n’roll
L-4361 ESCH-SUR-ALZETTE
Phone. : +352 26 10 60-1
Site internet : www.cnpd.lu